Refund Policy

Cancellation + Refund Policy

Appointments
In order to provide the most professional session and to optimize the level of care for you, please understand that your appointment will start at your scheduled time. If you need to cancel or reschedule, please notify us at least 24 hours in advance of your appointment. If greater than 24 hours notice is given, client has the opportunity to reschedule session without penalty.

If cancelling within 24 hours of the appointment time, the Client will be charged a cancellation fee of $50. Cancellation fee applies to all sessions, including those in prepaid packages.

A no-show is defined as any appointment with the Client not signing in within the first 15 minutes of the scheduled session. No-shows will forfeit the session with no refund issued and with no rescheduling opportunity. If the missed session is pre-paid, the Client will have forfeited the missed session with the option to purchase a replacement session at $199 for a 60 minute session or $110 for a 35 minute session. There is flexibility for emergencies and is provided at the practitioner's discretion.

Package Cancellations
Refunds are processed as follows:
*Packages paid in full:
1. Canceled after the first session and before the second session: an 80% refund will be issued
2. Canceled after the second session: a 60% refund will be issued
*Packages paid via payment plan:
1. Canceled after the first session and before the second session: payments 2-3 (3-month package) and payments 2-6 (6-month package) will not be charged
2. Canceled after the second session: payments 2-3 (3-month package) and payments 3-6 (6-month package) will not be charged.
No refunds will be issued after the second coaching session unless management reviews and deems otherwise.
‍For Square Up customers refunds can take 9-14 business days to complete. Generally, the customers who completed the initial payment with Visa or Mastercard will see a pending transaction for the refund on their bank account around 1-3 days after the refund has been initiated. Keep in mind that the time frame to post a pending refund is ultimately up to the card-issuing bank.

Promotional Discount Code Terms & Conditions
Amenta’s General Terms apply. Promotional codes (“promo codes”) will expire on the date indicated in the communication to the customer with the promo code; if no date is specified, the promo code will expire (a) for promo codes contained in mail or email, 30 days after the date the mail or email was sent and (b) for promo codes published in any form (including online), 30 days after the date on which it was last displayed to consumers. To use the promo code and apply it to a session, customer should follow the instructions in the Offer. Unless otherwise indicated in offer, all promo codes are limited to one per person and cannot be combined with any other offers.

Financial Responsibility Policy
You understand that you are obligated to ensure that our fees are paid in full. We don’t accept insurance but we can provide you with a superbill (medical receipt) upon request. If you have out-of-network benefits as part of your health insurance, you may be able to be reimbursed a percentage of the fee for our services. To determine whether your insurance will reimburse you, you should contact them directly. Keep in mind, you are ultimately responsible for payment of your bill.

All individual sessions and a la carte options are due at time of booking. Packages are offered at a 10% discount if paid-in-full at time of booking. A monthly payment plan is also available, with 2nd and 3rd payments due 30 days and 60 days after booking respectively.

We take all major credit and debit cards that are accepted via our third party merchant services, Square Up and Paypal. These options were created for your convenience. If you experience difficulty with these services (i.e. platform not functioning), it is your responsibility to provide payment via an alternative means (mail in check, credit card payment over the phone, etc) in order to secure your session. Our patient portal, Practice Better, does not store any client credit card information on their servers. A  method of payment is able to be stored in under your Square Up or Paypal accounts so that automated monthly payments can be scheduled. This is not required, only a convenient option so if you chose. Your sessions are not guaranteed until payment is secured. Your card information will be encrypted and we will not be able to see the full payment information. You can change the card on file at any time through your client portal access.